“My WordPress toolbar doesn’t look right. I don’t have the controls that you’re talking about.” When I hear things like this from clients I ask them to see if they’re working with the Visual or the HTML view of their posts (or page) editor.
The above is the user friendly Visual Editor. As you can see, it has controls similar to other applications you may have worked with, such as Microsoft Office. I recommend that you use this editor most of the time.
This is the less intuitive HTML editor. This is handy for pasting affiliate code, YouTube video links or PayPal code. Keep in mind that some of these items will never do well in visual mode. So once you’ve started with the HTML editor, my advice is to always use it for that page or post.