One of my customers recently emailed me about a problem he’s having on his WordPress blog. Visitors to his site are unable to leave comments. He wanted to know what was causing the problem and how to fix it.
There are two types of settings that deal with commenting, site-wide settings and individual post settings.
WordPress Site-Wide Comment Settings
To see the site-wide comment settings log into your WordPress dashboard. Then hover over Settings and select Discussion. There are a bunch of comment settings, but the likely suspects in this case are at the top of the screen. Here’s how the discussion settings are set for one of my sites:
The most likely suspect is the “allow people to post comments on new articles.” That needs to be checked.
WordPress Post Specific Comment Settings
The site-wide comment settings can be overridden by settings on individual posts. To see these settings log into your dashboard. Then edit an individual post. Below the post editor you should see a box that looks like this:
If you don’t see the Discussion area then look at the top, right of the dashboard and click on Screen Options.
Next you’ll see a box with different options for what will show on your dashboard. (Some of the options depend on what plugins you have installed. So your choices will probably be a little different.) Select Discussion so that you can change the discussion settings.
Conclusion – WordPress Comment Settings
Like most WordPress issues, the problems are easy to deal with once you know where to look. Most commenting issues can be resolved by checking the comment settings in these two areas.